Seduca (“Application”)   Privacy Policy

Welcome to GSE.

SEDUCA collects, stores and uses user information, respecting your privacy as the responsible party for the processing of such personal information. SEDUCA and its affiliates (“SEDUCA Tracker” and or “Grupo Soluciones Educativas, S.A.”) In order to develop and provide mobile applications and web services through platforms, offering with them, user-related information and community-based services to SEDUCA users (“Web Platform”) and/or users of SEDUCA mobile applications and SEDUCA Tracker (collectively “Services”) in accordance with this privacy policy (“Privacy Policy”).

For questions and information about the privacy policy and the rights of the interested party, please contact us at or, alternatively, at, at Grupo Soluciones Educativas S.A., Panama, Panama.

All SEDUCA Services are governed by this Privacy Policy and by using or accessing a service, you consent to the processing, use and disclosure of your data, for purposes intrinsic to the operation of the services offered by SEDUCA.

Please do not install or use the Services if you do not agree with this Privacy Policy.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material or substantive changes to this policy or in the way we use your child’s information, we will notify you or your child’s parent or guardian here, by email, or by means of a notice on our home page. Your continued use of our online and mobile products and services means that you accept the changes in our Online Privacy Policy.

This Privacy Policy describes:

  1. The information SEDUCA collects from its users;
  2. How SEDUCA uses that information;
  3. The rights and options available to users.

This Privacy Policy is incorporated as part of the SEDUCA Terms of Use (the “Terms of Use” or “Terms”).

Use of the Services is subject to and indicates your consent to the Terms of Use, Copyright Policy and this Privacy Policy.

The SEDUCA Services are not intended for use by persons outside the SEDUCA user community. If you are not a member of the SEDUCA user community, you may not download or use the application.

In this Privacy Policy, the term “personal information” means any information collected by us or provided by you that can be used to identify you, which may include your user name and password and school information from the SEDUCA user community.

Contacting SEDUCA / Abuse Reports

If you believe that your privacy has been compromised by anyone in the course of using the Services, please contact SEDUCA at:

Other requests, answers, questions and complaints may be sent to SEDUCA by email at

Requested Information

SEDUCA allows you to use the Services by linking all information with your account and a unique identifier generated by the SEDUCA web platform in accordance with this Privacy Policy. Please note that in order to access the features of the Services, you must have a username and password previously generated within the SEDUCA web platform.

The categories of information collected by SEDUCA will include all or only some of the following, depending on how you choose to use the Services Each time you use the Services, SEDUCA will collect

  • Detailed information about the location and route of the bus associated with the user, for example, in the form of GPS signals and other information sent by your mobile device on which the application is installed and activated. SEDUCA uses this location and route information to create a detailed location history of all trips made by the user’s associated bus during the school period.
  • Information you choose to share with SEDUCA, including your user name and password, reports associated with your user name, destinations traveled by the bus associated with the user, and Web platform messages.
  • SEDUCA only collects the user’s phone number, we will not collect names, addresses or other information from the device’s phone book. This information will be used as part of or in addition to verification of the user’s account within the SEDUCA Platform.
  • Information required for login. SEDUCA will explicitly indicate the fields for your startup or login within the application. If you do not enter the necessary data in these fields, you may not be able to enter.
  • SEDUCA will analyze all your information with your account and your user name. This includes the information received from the mobile device running the Application you have chosen to log in to with your username and password.
  • With the exception described in the next section, your account and information associated with your account will be visible to SEDUCA only.
  • When you use the application, your approximate location will be visible to other users associated with that username, as it will be every time you use similar applications, which in turn activate the device’s GPS.

Uses of information

SEDUCA may use the information provided by you for the following purposes:

  • To provide you with the Services. For example, SEDUCA may:
    1. Use your location information and route information of the buses associated with the user and trip history of the bus routes associated with the user.
  • Provide you with support and address requests and complaints
  • Send you updates, notices, announcements, and additional related information.
  • Contact you when SEDUCA deems it necessary.
  • Send notifications through SEDUCA applications.
  • Prevent fraud, misappropriation, violations, identity theft and other illegal activities and misuse of the Services:
    1. Take any action in any dispute, or legal proceeding of any kind between you and the Service, or between you and other users or third parties with respect to or in connection with the Service.
    2. For purposes provided under this Privacy Policy and the Terms of Use.

Your username will be used to identify you when you use the Services.

Further information may be collected when SEDUCA exchanges communications with you, for example, if you submit a request, contact SEDUCA’s support team, or report a violation or abuse to the support team.

Personal Information You Share

The Services are based on a communication with administrative users who privately share information with a member of the SEDUCA user community and do not include other members of the SEDUCA user community.

In particular, users share personal information such as name and location information. This information is shared directly with the administrative staff of the SEDUCA platform.

The content you share with other members of the SEDUCA user community is not private or confidential and you should not have an expectation of privacy with respect to it.

If you choose to share your voice recordings, photos, files of any kind, or messages with other members of the SEDUCA user community, those persons with whom such information is shared may download and use your voice recordings, photos, files of any kind, or messages. Once downloaded, SEDUCA cannot have any control over these voice files, photos, files of any kind or messages, so you should only share content that you are comfortable with by making it public.

We, at SEDUCA, take great measures to provide you with the best possible experience when using the Service. However, SEDUCA has no control over the conduct of any user and disclaims any liability in this regard. Users are advised to carefully and thoroughly consider whether to post or make available any information and to carefully examine all necessary details regarding any communication with other users prior to any engagement or communication.

Participation in the activities of any user as a result, directly or indirectly, of using SEDUCA is entirely at your own risk. SEDUCA is not part of any agreement entered into by users under any circumstances. The user has the sole and ultimate responsibility for compliance with all laws, regulations or any other obligations. We do not accept any responsibility for any loss, damage, cost or expense you may suffer or incur as a result of or in connection with your participation in any activity or event initiated, maintained or conducted by a user or a third party or in connection with any agreement between users or third parties, including any activity or event related in any way, directly or indirectly, to the Services or the use thereof.

Integration with social networks

Currently there is no link or information sharing option between a SEDUCA user community member’s account and their social network account (such as Facebook, Twitter, LinkedIn, WhatsApp, YouTube, Instagram, Snapchat, Google+, Spotify).

Meta-data we collect

SEDUCA collects information about the use of the Services and information about the device on which SEDUCA is installed. For example, SEDUCA may record the frequency and extent of your use of the Services, the duration of your sessions, the device name, the type of operating system, the operating system version, battery usage, the Internet Protocol (IP) address and domain name you use to access the Services, and the geographic location, location of the device you are using to log in and use SEDUCA.

Accessing the Services

To access the functions of the Services (e.g. assignments, messages and others), you must have a user name and password within the SEDUCA platform.

SEDUCA may also establish and require from time to time additional or different means of identification and authentication to log in and access the Services or to access certain designated features or sections of the Services.

User access data is your responsibility. You are fully responsible for any use or misuse of your Account and personal data resulting from the transmission of your data to another person. You must keep your login details strictly confidential and avoid disclosing them to others. Please ensure that you change your password frequently and at least once every six months.

Sharing information with others

SEDUCA does not sell, rent or lease your personal information to third parties.

SEDUCA will not share your personal information with others, without your consent, except for the following purposes and to the extent necessary in SEDUCA’s good faith discretion:

  • As necessary for the operation of the Services. For example, reporting incidents that are associated with your user name and location.
  • If SEDUCA determines that you have violated the Terms of Use or abused your rights to use the Services, or performed any act or omission that SEDUCA determines to be in violation of any applicable law, regulation or policy. SEDUCA may share your information in these cases, with law enforcement agencies and other competent authorities and with any third party that may be required to deal with any result of your misconduct.
  • In any case of dispute, or legal proceeding of any kind between you and SEDUCA, or between you and other users with respect to, or in connection with, the Services.
  • In any case in which SEDUCA determines that the exchange of information is necessary to prevent imminent physical harm or property damage.
  • If SEDUCA defines the operation of the Services within a different framework, or through another legal structure, or through another entity, or if SEDUCA is acquired by another entity, or merged with another entity, or if SEDUCA goes into bankruptcy, it is bound by the provisions of this Privacy Policy, taking into account the respective changes.
  • SEDUCA may also share personal information with applications or platforms connected or affiliated to SEDUCA and SEDUCA Tracker, such as subsidiaries, sister companies or parent companies. Personal information may also be shared with other SEDUCA partners and service providers to process it for us, based on our instructions and in compliance with this policy and any other appropriate confidentiality and security measures.

Control of your personal information

If you would like to delete your account, your username (if you have one) and your personal information, please contact .

Upon receiving such a request, SEDUCA will make every effort to delete such information, however, please note that we cannot immediately remove the information from our backup systems.

Location and travel history is associated with the SEDUCA user community account and your user name and password is the unique identifier generated by SEDUCA.

This information is held by SEDUCA in association with your Account and username/ unique identifier for the limited period of time necessary for SEDUCA to use the information for the purposes described in this Privacy Policy.

If the user finds that the information associated with their account is not accurate, complete, or current, the user can and should make any necessary changes to correct the information. False, inaccurate, or outdated information may prevent you from communicating with other SEDUCA members and may impair your ability to receive appropriate services.


SEDUCA may use cookies on the Services. Cookies are packets of information sent by the website’s servers to your web browser and then returned by the browser each time you access the website’s servers.

SEDUCA may use cookies for various purposes, such as to save you from having to re-enter your user name and password each time you log in, to facilitate the use of the website, to collect information, to verify information and to customize the website to your personal preferences and for information security purposes.

Some of the cookies may expire when you end your session and exit your browser. Other cookies are stored on your device. If you wish to block cookies from the website, use the help button on your browser and follow the necessary instructions. However, please note that disabling cookies may complicate or even prevent the use of the website, or certain features of the website.

Advertising campaigns

SEDUCA does not allow companies to carry out advertising campaigns in the Services provided.

The service includes an internal messaging system that allows you to send and receive messages to and from other members of the SEDUCA user community, it does not include the sending of marketing messages from SEDUCA.

Please note that we are not responsible for the content of advertisements posted by other members of the SEDUCA community and you irrevocably and unconditionally agree that we shall not be liable in connection with such advertisements.

Information Security

SEDUCA considers information security a priority. SEDUCA implements systems, applications and procedures to protect your personal information, to minimize the risks of theft, damage, loss of information or unauthorized access or use of information. However, these measures cannot provide absolute guarantees. Therefore, while SEDUCA makes every effort to protect your personal information, SEDUCA cannot guarantee and cannot expect that SEDUCA’s databases will be immune from any malfunction, misuse or abuse by any member of the SEDUCA community of users.

Changes to this Privacy Policy

SEDUCA may change the terms of this Privacy Policy from time to time. Substantial changes will take effect 30 days after SEDUCA has posted them.

  • System message to users notifying them of changes to the Privacy Policy.
  • Notification on the website’s web page or any other relevant web page, explaining the changes to the Privacy Policy.

Other changes will enter into force immediately upon publication waiting only for the time required to comply with legal requirements, amendments will enter into force immediately upon initial publication or as needed.

You agree to be bound by any changes made to the terms of this Privacy Policy. Your continued use of the Services will indicate your acceptance of the amended terms. If you do not agree with any of the amended terms, you should avoid any further use of the Services.

Please do not hesitate to contact us.
We will be happy to answer your questions.